Membership Terms and Conditions

GENERAL

  1. eleMembers Rewards Programme ("Programme") is a loyalty programme by the Elemen F&B Pte Ltd ("elemen") that can be used to obtain discounts and/or accumulate elePoints for enjoying benefits or privileges ("Rewards") subject to the terms and conditions herein.

  2. Failure by any Rewards Member (“eleMember”) to comply with these terms and conditions shall entitle elemen to refuse such eleMember any Reward(s) which s/he may have been accorded under the Programme and/or to terminate such eleMember’s account.

  3. A membership fee of S$30.00 (inclusive of GST) is payable for all membership registrations. Membership under the Programme shall be valid for 365 days (1 year) from the date of successful activation of the membership into the Programme (“Membership Term”).

  4. Membership is non-refundable and non-transferable.

  5. eleMembers must log into the membership portal and flash their unique QR code at any elemen restaurants before making payment to utilise their Rewards. Failing which no elePoints shall be credited into the Rewards Member’s account nor will any discounts, Rewards or redemptions be allowed. Previous or backdated receipts are not valid for elePoints accumulation.

  6. All membership-related information will be communicated primarily via email. eleMembers who opt out from the communication list will result in exclusion from such information.

  7. For renewal of membership after Membership Term, an administrative fee of S$3 (inclusive of GST) is payable within 180 days (6 months) from the membership expiration date, to retain all accumulate elePoints for another Membership Term.

MEMBERS PRIVILEGES & BENEFITS

  1. New eleMember is entitled to 2 x S$15 Welcome e-Vouchers, 5 elePoints and 1x Free Wild Mushroom and White Truffle Pizza e-Voucher upon successful activation of his/her membership account.

  2. 2 x S$15 Welcome e-Vouchers and Free Wild Mushroom and White Truffle Pizza e-Voucher are valid for 365 days (1 year) from the date of successful activation. Valid for immediate redemption. Upon expiration of the Welcome e-vouchers and Free Wild Mushroom and White Truffle Pizza e-Voucher, there will be no extension of redemption period. Not valid with other ongoing promotions, discounts or vouchers. Only 1 voucher can be used per bill, no splitting bill allowed.

  3. All eleMembers are entitled to 1 x Free 5-Course Set worth S$28.80++ during their birthday month, for dine-in only. Free Birthday Set can be redeemed during any time of the week, without purchase of any other items. Upon expiration of the birthday e-voucher, there will be no extension of redemption period. Not valid with other ongoing promotions, discounts or vouchers. Only 1 voucher can be used per bill, no splitting bill allowed.

  4. If account activation falls on eleMember’s birthday month, birthday voucher will only be credited into the account on the following day.

  5. eleMembers also enjoy earning of double elePoints during their birthday month, for dine-in and takeaway orders. Not valid with other ongoing promotions, discounts or vouchers.

ELEPOINTS

  1. eleMembers are entitled to earn a 10% rebate in the form of elePoints (up to 2 decimal places), for every Singapore Dollar spent (amount before service charge and goods & services tax, and after application of redemption of elePoints, vouchers, promotions and discounts).

  2. Earning and redeeming of elePoints are not applicable for any ongoing takeaway promotions, delivery orders and during eve of Chinese New Year and first 2 days of Chinese New Year.

  3. 1 elePoint is equivalent to S$1 for redemption, which can be used as a cash discount for subsequent bills at all outlets.

  4. Redemption of elePoints is valid for whole number amount only. For example, if member has a balance of 21.5 elePoints, s/he will be entitled to a maximum of S$21 discount during the next purchase.

  5. elePoints cannot be exchanged for cash or vouchers.

OTHERS

  1. All information provided by the eleMember shall be true and correct.

  2. eleMember agrees that elemen, elemen’s affiliates, related entities, and third parties acting on behalf of elemen, may collect, use and disclose your personal data, which eleMember provided at the members' portal at https://elemen.datapos.sg/member, for providing marketing material that eleMember has agreed to receive, in accordance with the Personal Data Protection Act 2012 and our Privacy Policy.

  3. By signing up as an eleMember, the eleMember agrees to elemen collecting, using, disclosing and processing the eleMember’s personal data (i) to process the eleMember’s application to register for the Programme; (ii) for the purposes of communicating with the eleMember concerning the Programme; (iii) for purposes related to the administration and management of the Programme; and (iv) to send the eleMember updates of news and offers if the eleMember has opted to receive it. The eleMember’s personal data may also be used in response to requests by any government or law enforcement authorities conducting investigation.

  4. elemen reserves all rights to amend the terms and conditions without any prior notice.

  5. Should there be any queries relating to eleMember Rewards, please write in to elemen at enquiry@elemen.com.sg. elemen reserves the right to request for further information as appropriate and may take up to 14 days to process such request.